Frequently Asked Questions
We know choosing hearing care is an important decision, and you may have questions about what to expect. Below, you’ll find answers to some of the most common questions we receive about payment, hearing aids, and our services. If you don’t see your question here, please reach out—we’re happy to help.
Q: Why do you not answer my phone call right away?
A: There is currently no front office staff. I’m often in appointments providing one-on-one care or working away from my phone. Because of this, I’m not always able to answer the phone immediately. This allows me to give every patient — including you — my full attention during their visit. If you call and I’m unable to pick up, please leave a voicemail or send a text message to (541) 887-0123. I check messages throughout the day and will return your call as soon as possible. For the fastest response, you can also schedule an appointment online anytime. Thank you for your patience and understanding — it helps me provide the best care possible for everyone.
Q: How much do hearing aids cost?
A: Pricing depends on the technology level and features that best fit your needs. We’ll discuss options during your consultation so you can make an informed choice. Our pricing is straightforward and transparent—no hidden fees.
Q: Do you service hearing aids purchased elsewhere?
A: Yes, we can often clean, program, or repair hearing aids purchased elsewhere, depending on the manufacturer. Please bring your devices to your appointment so we can evaluate them.
Q: What happens if I decide hearing aids aren’t right for me?
A: We want you to feel confident in your decision. We offer a trial period, during which you can return the devices if they aren’t the right fit. Some fees are non-refundable.
Q: Do you see children?
A: We currently provide diagnostic testing for children ages 7 and older and fit hearing aids for children ages 13 and older.
Q: What insurance do you take?
A: We currently only take Regence Blue Cross Blue Shield (ending on 5/11/26) and Moda. We can provide a detailed receipt that you can submit to your insurance company for possible reimbursement.
Q: What if I can’t afford hearing aids?
A: We don’t want cost to prevent anyone from getting the hearing help they need. If your hearing loss is affecting your work or job performance, you may qualify for assistance through Vocational Rehabilitation (VR).
The team at VR is wonderful to work with. Here’s how it usually works:
We complete your hearing evaluation and discuss the hearing aid options that best fit your needs.
With your permission, we send the results and recommendations to VR.
You’ll meet with a VR counselor, and they will review the information.
In many cases, VR will cover a large portion—or sometimes even the full cost—of your hearing aids.
This program has helped many of our patients access the hearing care they need to succeed at work. If you’d like to learn more, we’ll be happy to guide you through the process.
Still have questions? We’re here to help. Call or text us at 541-887-0123, and we’ll be happy to guide you.